Returns & Refunds

Last updated: 18 October 2026

We want you to be happy with your Campoz gear. This policy explains how returns, refunds and warranty claims work. Nothing in this policy limits your rights under the Australian Consumer Law.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or is not what you ordered, please contact us as soon as possible with your order number and photos of the problem.
We will assess your claim and, where the Australian Consumer Law applies, offer a repair, replacement or refund as appropriate.
Where a return is needed for a faulty, damaged or incorrect item, we will cover the reasonable cost of return postage.
Please keep the item and its packaging until your claim has been resolved.

Change-of-mind returns

We may accept change-of-mind returns within 14 days of delivery, with our prior approval.
Please contact us before sending anything back – returns sent without approval may not be accepted.
Items must be unused, in their original condition and original packaging, with all parts and accessories included.
Return postage for change-of-mind returns is paid by the customer, and original shipping costs are not refunded.
For hygiene reasons, used items (for example camp toilets, sleeping bags, sleeping mats and water filters) cannot be returned for change of mind.

Refunds

Once your return has been received and inspected, we will let you know whether it has been approved. Approved refunds are issued to your original payment method. Please allow a few business days for your bank to process the refund.